Refund & Returns Policy

Refunds and Returns Policy

Effective Date: September 7, 2024

Thank you for shopping at YogaCrystalHydration.com. We are committed to ensuring that our customers are fully satisfied with their purchases. If you are not entirely happy with your purchase, we’re here to help with a clear and fair return and refund policy.

This policy applies to purchases made on YogaCrystalHydration.com, operated by CharlieGamezMedia. If you have any questions or concerns, please contact us at charlie@charliegamezmedia.com.

1. Return and Refund Eligibility

We accept returns of our crystal water bottles within 30 days of the purchase date if the following conditions are met:

  • The item must be unused and in the same condition as when you received it.
  • The product must be in its original packaging, including all accessories and components.
  • Proof of purchase, such as the order number or receipt, must be provided.

Please note: We do not accept returns or issue refunds for used or damaged items unless they arrived defective or were damaged during shipping.

2. Non-Returnable Items

For health and safety reasons, the following items are non-returnable:

  • Products that have been used or modified in any way.
  • Any items not in their original condition or that are damaged due to misuse or improper handling.
  • Gift cards and promotional items.

3. How to Initiate a Return

If you meet the eligibility criteria and wish to return your product, follow these simple steps:

  1. Contact Customer Support:
    • Email us at charlie@charliegamezmedia.com with your order number, product details, and reason for return.
    • We will respond within 1-2 business days to guide you through the next steps.
  2. Package Your Item:
    • Safely pack the item in its original packaging along with any accessories, and include a copy of your purchase receipt or order confirmation.
  3. Ship the Item:
    • You will be responsible for paying the return shipping costs unless the product arrived damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.

4. Refunds

Once your return is received and inspected, we will notify you via email. If your return is approved, we will process the refund, and a credit will be applied to your original payment method within 5-10 business days.

Please note the following:

  • Refund Timeframes: Depending on your payment provider, it may take additional time for the refund to appear in your account.
  • Original Shipping Fees: Shipping fees are non-refundable unless the product was defective or damaged on arrival.
  • Restocking Fee: In rare cases where the return is due to reasons other than damage or defects, a restocking fee of 10% may apply. We will inform you of this charge before processing your return.

5. Damaged or Defective Products

If your item arrived damaged or defective, we sincerely apologize. In this case, please contact us at charlie@charliegamezmedia.com within 7 days of receipt and include:

  • Your order number.
  • A description of the defect or damage.
  • Photos of the damaged product and packaging.

Once we have reviewed your claim, we will offer you a replacement, a refund, or an exchange. We will cover the return shipping costs and any additional fees in these cases.

6. Exchanges

We currently only offer exchanges if the product was damaged or defective. If you would like a replacement, contact us at charlie@charliegamezmedia.com, and we will process the exchange once the original product has been returned and inspected.

7. Cancellation Policy

If you wish to cancel your order, please email us at charlie@charliegamezmedia.com within 24 hours of placing the order. After this period, we may not be able to cancel it if it has already been processed or shipped.

8. Contact Information

If you have any questions or need further assistance with your return or refund, please contact us at:

This Refunds and Returns Policy ensures that we offer a clear and fair process for all customers while maintaining transparency and customer satisfaction. Thank you for choosing YogaCrystalHydration.com. We appreciate your business!